Career Profile
Sr. Product Manager with 10+ years of experience in product management, data analytics and agile methodologies. Proven success in leading end-to-end stages of product development life cycle (opportunity identification, product vision, business case, go-to-market strategy, requirements gathering, product build, product launch, and post-launch outcomes). Strong business and technical acumen. Excellent communication and presentation skills. Ability to influence at all levels of management.
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Experiences
I lead the Voice of Customer Analytics Product Development team at Blue Cross Blue Shield. My team has implemented enterprise applications, business intelligence tools, data workflow automation processes, analytics data marts, KPI dashboards and more. We partner with businesses to identify & define product initiatives, build the product roadmap, and create business cases with positive ROI.
- Drive product ideation, vision, and business strategy
- Lead end-to-end technical product implementation (agile SDLC)
- Build partnerships with key business leaders and dev teams
- Own large portfolio of measurement & analytics capabilities
- Remove product development blockers (business and technical)
- Create business cases and secure project funding
At GEICO, our team built the top-rated mobile app in the insurance industry (kept rank for multiple consecutive years), As a product manager, I established a product development process which used customer insights to prioritize mobile app features and user stories in the backlog. This process had positive impacts on app ratings and overall customer satisfaction (OSAT) with the mobile app.
- Define and launch mobile app product enhancements
- Measure customer feedback around product usability
- Partner with scrum teams and developers to prioritize backlog
- Build integrations for BI tools and survey platform
- Manage daily agile meetings with scrum teams
- Coordinate SDLC tasks with developers and analysts
- Produce reporting on agile metrics
- Create and maintain project level work plan with key milestones
- Review enterprise applications for security vulnerabilities
- Audit system integrations and identity management processes
- Provide comprehensive IT infrastructure services to SMBs
- Build servers, configure firewalls, and migrate user profiles
- Design and launch websites for academic departments
Awards
Clarabridge CXC Diamond
Leader in customer experience analytics and insights strategy
Clarabridge CXC Luminary
Leader in customer analytics and insights innovation